Terms & Conditions
Orders during Holiday season
To receive your gifts in time for December 24th, please make sure you place your order by December 15th for all deliveries.
We will try to do our best to ensure your delivery reaches you within our normal guidelines, however we are not responsible for delays which may be caused by the high volume of parcels being transported by couriers.
Due to closures between December 25th 2016 - January 6th 2017, orders made online between those dates might not be shipped till we reopen for the new year.
We accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal. All transactions will be in Sterling.
We aim to dispatch the stocked items in 2-3 working days after the confirmation of your purchase.
We ship our product by Royal Mail or UPS services.
Important information for customers from outside EU countries
If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information.
Returns & exchanges
If you are in any way unhappy with your goods you may send them back for an exchange or a full refund to: Momosan Shop Wilton Way London E8 1GB UK
Goods must be returned within 14 days of dispatch. We ask that you return the goods unused, with all the original tags intact.
Unfortunately, we cannot refund or exchange used or customer damaged items (statutory rights not affected). Please note that we are not responsible for return postage.
When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.
We will not divulge your email, postal address or telephone number.
We may contact you either by post, email or telephone, primarily as customer service following up on any issues with an order or to answer any questions you may have.
We will not pass on your e-mail address to any other company.
We have made every effort to ensure product photographs, description and details listed on the site are accurate. However, slight differences in colour and texture may occur. Please note all measurements are approximate.